When it comes to managing a cloud-based workforce, it is critical to understand that the way instructions are given can be just as important as what you’re trying to communicate.
Let’s say you’re asking your virtual assistant to schedule a trip for you. Here are examples of an unclear brief and a clear one…
The unclear brief:
“I am going to New York next week, can you organise the trip for me”
The clear brief:
“I am going to New York next Tuesday for a meeting with client X. I need to land before 11 am to arrive at their office at 2 pm. Can you look into a hotel on 1st avenue for under $400 per night? I will be staying for 3 nights. If you cannot find a hotel on 1st, try 3rd and if you need to spend an additional $50 in doing so, that’s fine. Send me the itinerary before 5 pm today.”