All amounts below are instated in the appropriate currency.
The Client agrees to ensure that adequate funds shall be made available to meet all of the Client’s contractual obligations as and when they fall due. The Service Fees that the Client pays are disbursed by MCC for the payment of the Crew’s salary (base compensation package + accrued 13th month salary + paid leave); private health insurance for qualified remote and in-office Crew); payment processing and international money transfer fees; enterprise email and audio/video collaboration software, project and task management software, and other mission-critical software; and account management time and resources.
The Service Fees do NOT include the payment for additional software required by the Client for their Crew; and account management and troubleshooting time beyond one (1) hour per month.
4.1. Amounts and billing frequency. The payment amounts and billing frequency (weekly, monthly or yearly) are selected by the Client when signing up for a Service.
4.2. Security deposit. A security deposit equivalent to one (1) month’s Service Fees is payable by the Client upon signing an Agreement that exceeds the equivalent of two (2) full-time Crew (360 billable hours per month).
4.3. Payment method. Payments are auto-debited from the Client’s nominated credit/debit card or bank account as per the payment method used when signing up to a Service. By agreeing to these Terms, the Client authorizes MCC to debit the Client’s nominated payment method or account on the first (1st) of every month, for the life of this Agreement and at any stage after the conclusion of this Agreement in order to recover any outstanding monies owed by the Client.
The Client also authorizes MCC to charge the Client’s secondary payment method should the initial payment fail. If a secondary payment method is not provided, the Client authorizes MCC to charge the primary payment method a security deposit equal to the amount of two (2) weeks’ service.
4.4 Failed or late payments. The Client agrees to ensure there are adequate funds in their nominated payment method(s) and that recurring payments are successfully made on the first day of each month. If a scheduled payment is unsuccessful, MCC reserves the right to pause the Client’s access to the Crew, and to temporarily reallocate the Client’s Staff Member to other MCC clientele. The Client also agrees to pay a 10% administrative fee for each billing period that a payment is delayed.
Once the late payment is settled, the Crew will resume working on the Client’s account and will fulfill the remaining number of contractual hours for the month, provided that there is a reasonable amount of time left to do so; otherwise the remaining hours will be made available to the Client in the form of overtime hours to be utilized at any stage within twelve (12) months thereafter.
The Crew receives their salary after the Client’s recurring payment is made. If a Client’s payment is late and results in a decline in their Crew’s performance, MCC is not in breach of this Agreement.
If a Staff Member resigns from MCC as a result of the Client’s failed or late payment(s), the Client agrees to pay the remainder of the contract term’s Service Fees within three (3) business days; but if the contract has reached its minimum term, the Client agrees to pay the equivalent of three (3) months’ Service Fees.
4.5. Exchange rate fluctuations. The Service Fees are based on the exchange rate between Philippine peso (PHP) and Australian dollar (AUD) on the date that the Client signs up for the Services. Should the exchange rate fluctuate more than 10% above the initial rate, MCC reserves the right to amend auto-payments and/or invoices to pass on the exchange rate discrepancy to the Client. MCC uses this currency converter to calculate accurate exchange rates.
4.6. Increase in Service Fees. MCC reserves the right to increase the Service Fees annually by 5% or by CPI, whichever is the higher of the two.
4.7. Debt collection. If overdue amounts are accrued by the Client, MCC reserves the right to send the overdue account to a third-party debt collection agency. All collection fees will be the responsibility of the Client. If payment in full of all outstanding invoices has not been received after three (3) months from the original due date, MCC reserved the right to record the outstanding debt against the Client’s personal credit rating, which will affect the Client’s ability to obtain credit and loans in the future.