Let’s Start the Search!

Available for engagements of 40 hours/month or more for standard roles, our 8-step recruitment process is completed typically within 14 days for a small fee of just USD$390, all of which is then credited back to you as overtime once you choose your preferred candidate

Start your search
Filipino Virtual Assistant

The 8-Step Recruitment Process

Work with our team to create the perfect job description (JD), use an existing template, or use our job description builder. The job description is critical in isolating the role title, which then enables the team to place an accurate job posting, attracting the most qualified candidates

If you have any test tasks or assessments that you would like the top candidates to take, provide them to the team and they will ensure they are implemented. If you do not have any specific tests, the My Cloud Crew recruitment team will deploy our standard set of tests based on the role type

We place the role within our recruitment platform, which then syndicates the role across 10+ job sites locally, such as Indeed, LinkedIn, and more

The recruitment team will commence reviewing all VideoAsk submissions, moving the top candidates to the next stage

The top candidates will be interviewed via video call, with the top 2 to 3 being moved to the final interview with you. During the video call, we will be asking a standard set of questions, and any additional questions you may wish to add.

At this stage, candidates will be asked to sign a tentative job offer with My Cloud Crew, subject to their selection to work with your company.

You will meet the top 2-3 candidates in back to back video-interviews, selecting who you would like to join your team.

Your chosen crew will undertake a rapid onboarding session with My Cloud Crew management, after which, you can commence training & onboarding. Your dedicated relationship manager will be with you each step along the way as you train and transfer knowledge to your new team member

Start the search for your new crew now

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Happy Customers

[fusion_testimonials design=”classic” navigation=”no” speed=”” backgroundcolor=”” textcolor=”” random=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””][fusion_testimonial name=”Praise for Jannes” avatar=”image” image=”https://mycloudcrew.com/wp-content/uploads/2021/01/Gordon-Harris.png” image_id=”39667|full” image_border_radius=”” company=”GH Singing Studio” link=”https://ghsingingstudio.com.au/” target=”_blank”]

“I can’t believe what Jannes has done to my Facebook page. He has eliminated the “rubbish” posts, added new ones that we have negotiated, but the surprising thing for me is that he has searched out various posts that I had done in the past (in a very sporadic and disorganised way) and put them all together with our recent posts. My page is now looking amazing. He’s a genius.” – Gordon Harris

[/fusion_testimonial][fusion_testimonial name=”Praise for Milyn and Jamie B” avatar=”image” image=”https://mycloudcrew.com/wp-content/uploads/2021/01/Joyce-Johnson.png” image_id=”39669|full” image_border_radius=”” company=”Happy Day OT” link=”https://happydayot.com/” target=”_blank”]

“They are doing phenomenal and exceptional! They are essential parts of my business. I don’t know what I’m going to do without them. They are so great and I am so glad I have them. There are things that I won’t be able to do without them. Things have been smoother and I am less stressed about things.”  – Joyce Johnson

[/fusion_testimonial][fusion_testimonial name=”Praise for Milyn and Vannessa” avatar=”image” image=”https://mycloudcrew.com/wp-content/uploads/2021/01/Paul-Rao.jpg” image_id=”39670|full” image_border_radius=”” company=”Clickpoint Marketing” link=”https://clickpointmarketing.com/” target=”_blank”]

“Milyn and Vanessa are excellent, conscientious and they work hard. They’re young but I listen to them because they’re very good. You guys [MCC] are doing a great job training your people.” – Paul Rao

[/fusion_testimonial][fusion_testimonial name=”Praise for Jannes” avatar=”image” image=”https://mycloudcrew.com/wp-content/uploads/2021/01/Noah-Scott.png” image_id=”39690|full” image_border_radius=”” company=”Single Grain” link=”https://www.singlegrain.com/careers/” target=”_blank”]

“Jannes is absolutely the best. He’s reliable, pays attention to the details, and understands new tasks quickly. Very happy with him so far!” – Noah Scott

[/fusion_testimonial][fusion_testimonial name=”Praise for Megan” avatar=”image” image=”https://mycloudcrew.com/wp-content/uploads/2021/01/Yony-Kifle.png” image_id=”39762|full” image_border_radius=”” company=”DMV Realty” link=”https://www.bestdmvhomes.com/” target=”_blank”]

“Just want to let you know, Megan, has been EXCELLENT so far. I have been very impressed with her attention to detail and her willingness and commitment to figure out everything that is required of this job very quickly!” – Yony Kifle

[/fusion_testimonial][fusion_testimonial name=”Praise for Russel” avatar=”image” image=”https://mycloudcrew.com/wp-content/uploads/2019/11/Andrew-Farnham.jpg” image_id=”40207|full” image_border_radius=”” company=”Independent Music Academy” link=”” target=”_self”]

“I was just reviewing our KPIs this morning and wanted to let you know what a fantastic job you’re doing. Thank you very much!” – Andrew Farnham

[/fusion_testimonial][fusion_testimonial name=”Praise for MK” avatar=”image” image=”https://mycloudcrew.com/wp-content/uploads/2019/11/Melissa-Whipp_180.png” image_id=”40213|full” image_border_radius=”” company=”Creatures of XIX” link=”https://creaturesofxix.co/” target=”_blank”]

“We love Mk! She is fantastic. We love her work!” – Melissa Whipp

[/fusion_testimonial][fusion_testimonial name=”Praise for Bernice” avatar=”image” image=”https://mycloudcrew.com/wp-content/uploads/2021/03/Myra-Brennan.jpg” image_id=”42004|full” image_border_radius=”” company=”ICUsmile” link=”https://www.icusmiletoday.com/” target=”_blank”]

“Bernice is wonderful to work with. I am very pleased with her level of professionalism and our collaboration is very pleasant and enjoyable. I am looking forward to having a long-term working relationship with her!” – Dr Myra Brennan

[/fusion_testimonial][/fusion_testimonials]

7 Reasons Why Entrepreneurs Love My Cloud Crew

A Myriad of roles available

At My Cloud Crew™, you can instantly access over a dozen roles across the key areas of support & admin, marketing, and accountant & finance

We take care of the details for you

We take care of computers, IT support, internet, daily roll-call, calculation and payment of wages, leave management, performance reviews, career progression, and more

Staff hired in advance

Don’t wait 6 weeks to recruit a perfect stranger. Interview and lease today someone we’ve already screened, trained and mentored. Get in touch to schedule immediate interviews.

Flexible leasing plans

Engage in cloud staff leasing in bundles of 20, 40, 80, or 160 hours per month, or outsource the work entirely by engaging our crew in managed services, we take care of the people, processes & software

Onboarding & knowledge base

With over a decade of helping more than 500 Australian & US small businesses, our founder has crafted a 4-week onboarding program designed to teach you how to manage cloud staff and use cloud tools

Free management platform

Get free access to our task management platform with pre-built templates. Effortlessly delegate tasks in the cloud via your laptop or smartphone

No more paying for office space

Offices, air-conditioning & enterprise internet connectivity are incredibly costly in the Philippines. The typical outsourcing firm allocates as much capital towards infrastructure as they do towards human capital, all of which is passed onto customers. My Cloud Crew have done away with this unnecessary expense

Get in touch

Questions?

How do I communicate with my crew member?
It’s totally up to you. But we highly recommend using Teamwork, Google meeting or Zoom, a VOIP phone number or Skype. We have training videos on how to use Teamwork to send messages and task comments to your crew member effectively and efficiently.
How do I train my new crew member?
We have extensive training tips and advice within our knowledge base. Everything from creating a training calendar, to training volume and length, to setting key performance indicators and so much more — all designed to make this experience easier for you. You will have access to all of this when you register online.
How does overtime work?
We will only bill over time that you have pre-approved. Generally, your crew member will reach out to you once you reach 80% of their monthly hour’s allocation. For example, if you lease a crew member 40 hours per month, they will contact you once you reach 32 hours, and request approval to go beyond 40 hours. They will only proceed once approved and will otherwise pause work at 40 hours. The overtime will be billed during the first week of the following month.
What happens if my crew member does not complete all of the hours assigned to them?
If your crew member doesn’t consume 100% of their allocated hours due to absences, they will make up for those hours during the following month. Under other circumstances, it is ultimately your responsibility as the boss to ensure that your crew member is kept busy doing their job.
What hours are my crew members available to work?
Your MCC crew member will work one of the following three shifts and this information is also available on their online CVs:
23:00 – 09:00 Australia East Coast
09:00 – 19:00 US East Coast
06:00 – 16:00 US West Coast
What steps do I need to take if I wish you terminate my crew member?
If you would like to part ways with your MCC staff, we would follow the best practice performance improvement (PIP) process. which at MCC is “3 strikes and you are out”. By strikes, we mean failure to reach agreed-upon performance measures. If you have provided feedback and identified specific areas that need improvement, and still, performance does not improve, let them know via a video conference that they are being let go from your team. We will likely be in a position to replace your crew member within 24 hours.

If you wish to terminate your agreement with My Cloud Crew, notice is required as per the following. For terminations that take place before the 15th of the month, your crew member’s final day with you will be the final day of that month. For terminations that take place after the 15th of the month, the contract ends on the 15th of the following month.

As payments are made in advance, please note that refunds will not be provided should you fire your crew after payment has been made.

How is time billed?
All billable time is accounted for within our cloud task/staff management platform. This is updated in real-time as your crew member lets the virtual clock run against the task they’re working on. If you require your crew to do overtime, simply let them know; we can bill the overtime automatically on the next billing cycle.
How does annual leave work?
Generally, all MCC staff are required to provide their clients and My Cloud Crew™ with a two-week notice when applying for leave. The number of annual leave days depends on the location of your virtual employee. If they are in the Philippines, they have up to 15 days of paid leave, as reflected in our terms of service. This equates to 1.25 days per month. This means that should you have a full-time MCC employee, they will be entitled to 1.25 days per month of paid leave. The way this plays out, in reality, is that your monthly staffing retainer amount will remain the same (i.e., will not be reduced) if your virtual employee takes their 1.25 days off. If you have leased your team member for less than a full-time load, the same maths will apply — as a percentage of a full-time load.
I am based in the US, should I hire my staff to work my timezone, or will it work if they work Manila/Philippines day shift?
For most roles, we firmly believe that a few hours of overlap (your workday overlapping with their workday) each day is more than enough to form an effective working relationship. For marketing roles such as content marketing, paid ads management, and social media and finance roles such as bookkeeping and CFO, this will certainly work well. Perhaps even for a general virtual assistant, as they can continue working on your administration tasks after you have logged off, leaving your inbox cleansed and other matters are taken care of when you wake up every day. Also, when you use TeamWorkPM for task management, they will start those tasks the moment they log in (6am Manila time) and can continue working as your day comes to an end.
What is the minimum contract length?
 Agreements are 6, 12 or 24 months. 12 is the standard. If you opt for a 24-month engagement, you will receive a 5% discount. Conversely, you will be charged a 5% premium if you opt for a shorter-term engagement of 6 months.
Do your staff work in an office?
We are fortunate, given the ongoing lockdowns, that all staff work from home. Our staff have worked from home since the inception of My Cloud Crew. The owner, having previously owned an office-based outsourcing firm, believes that the incremental costs of rent, internet, and air conditioning, (far more expensive than onshore costs) remove the majority of the cost savings that our clients seek from offshoring. With TeamWorkPM, chat, and other cloud technology, we actually have more oversight over our staff than the old model of everyone sitting in the same room. We are also not burdened by the geographic restrictions that come with needing to find the right talent within a 5km radius of a building. We have access to talent throughout the entire country, which enables us to choose the very best person for the role, and not simply the best person who happens to live nearby.

Let the searching begin!

Once payment is made and the brief received, the team will begin the 8-step recruitment process and be in regular contact with you regarding the progress.

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